Privacy Policy kissh5 –
Data Protection Commitment
Malaysian Players' Personal

1Introduction

kissh5 is an online entertainment platform operating in Malaysia that deeply values the trust each member places in us. This Privacy Policy ("Policy") sets out in detail how kissh5 collects, processes, stores, protects, and in certain circumstances discloses your personal information when you use our services.

This document applies to all information collected through the kissh5 website, mobile platform, related applications and any communication channels between you and kissh5. It should be read together with Terms & Conditions kissh5, forming a comprehensive agreement between you and our platform.

We are committed to handling your personal information with integrity and accountability, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations. If you have any questions about how kissh5 handle your data, please contact us through the channels specified in Section 12 of this document.

2Data We Collect

kissh5 collects various types of information from our members for purposes related to service delivery and platform security. The following are the categories of data we collect:

3How We Use Your Data

All information collected by kissh5 is used solely for legitimate purposes directly related to delivering the best possible service to you. The following are the primary purposes for which your data is used at kissh5:

• Account Management: Register and verify your identity, manage your kissh5 account and access all services available on our platform.
• Transaction Processing: Deposits and withdrawals are processed securely and efficiently via DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go eWallet, GrabPay, Boost and ShopeePay.
• Service Provision: Enable you to play all games available on kissh5 — including slots such as 888 Dragons, Jinn Lamp, Magic Fruits, Hand of Midas, and Fishin Frenzy, as well as Live Casino tables such as Infinite Blackjack and Lucky Blackjack.
• Platform Security: Detecting and preventing fraud, money laundering, multiple account ownership, and any suspicious activity that threatens the integrity of the kissh5 platform and the safety of other members.
• Legal Compliance: Fulfil all applicable legal and regulatory obligations in Malaysia, including mandatory reporting requirements to the relevant authorities when required.
• Service Improvement: Analyse platform usage patterns on an aggregated, anonymised basis to help us better understand the needs of Malaysian players and enhance the overall gaming experience on kissh5.
• Service Communications: Sending you important notifications regarding your account, transactions, policy updates and information necessary for the continuity of kissh5 services.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support related to responsible gaming, and providing appropriate assistance.

kissh5 does not use your data for third-party marketing purposes. Any promotional communications from kissh5 itself relate solely to offers and games within our platform, and you may opt out at any time.

4Information Sharing

kissh5 understands that your trust in us depends on the assurance that your personal information will not be shared indiscriminately. We enforce strict policies governing the sharing of information:

Your personal information will not sold, rented or shared with third parties for marketing purposes without your explicit consent. However, in certain limited situations, kissh5 may be required to share your information with the following parties:

• Payment Service Providers: Payment processors required to carry out your deposits and withdrawals — such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay providers. They receive only the information necessary to process the relevant transactions.
• Game Providers: Licensed and recognised game providers that partner with kissh5 to deliver slots and Live Casino games. Data sharing is limited to the information needed to ensure game integrity.
• Malaysian Authorities: Law enforcement agencies, courts or Malaysian regulatory bodies when kissh5 is legally required to do so by law, court order or direction from a competent authority. kissh5 will fully comply with its legal obligations in this regard.
• Identity Verification Services: KYC (Know Your Customer) service providers that assist kissh5 in verifying member identities for security purposes and compliance with anti-money laundering laws.

5Data Security

Protecting your personal and financial data is among our highest priorities kissh5. We continuously invest in the latest security infrastructure to ensure your information remains protected at all times. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communications between your web browser and kissh5's servers are encrypted using 256-bit SSL technology — the same standard used by Malaysia's leading banking institutions.
• Multi-Layered Firewall: A multi-layered firewall system that protects kissh5's servers from unauthorised access, cyberattacks and external intrusion attempts.
• 24-Hour Monitoring: kissh5's cybersecurity team monitors our systems around the clock, 24 hours a day, 7 days a week, to detect and respond to any security threats immediately.
• Internal Access Controls: Access to kissh5 members' personal data is strictly limited to staff who require it to perform their duties. All access is logged and audited on a regular basis.
• Regular Penetration Testing: kissh5 conducts regular security assessments and penetration testing by independent security experts to identify and address any potential vulnerabilities in our systems.
• Secure Data Backup: Data is regularly backed up to a secure, separate location to ensure service continuity and data recovery in emergency situations.

Although kissh5 takes all reasonable steps to protect your data; however, no digital system can be guaranteed 100% secure against every threat. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

6Data Storage & Retention

kissh5 retains your personal information for as long as your account is active or as necessary to fulfil the purposes stated in this Privacy Policy. Once your account is permanently closed, we will retain certain information for the period required by Malaysian law — generally 7 years for financial and transaction records, in compliance with anti-money laundering (AML) regulations.

Data that is no longer required for any legitimate purpose will be securely deleted or anonymised in accordance with standard procedures kissh5. You may request further details on the specific data retention periods applicable to your account by contacting the kissh5 support team.

7Cookies & Tracking Technologies

kissh5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the kissh5 website.

Types of cookies used by kissh5:

• Essential Cookies: Required for the basic operation of the kissh5 platform — including maintaining your login session, remembering your language preference and ensuring security features function correctly. These cookies cannot be disabled.
• Functional Cookies: Allows kissh5 to remember your preferences, such as favourite game types and display settings, to deliver a more personalised experience.
• Analytics Cookies: Help kissh5 understand how players use our platform — including the most frequently visited pages, time spent on the platform, and navigation paths. This information is used in aggregated, anonymised form for platform improvements.
• Security Cookies: Helps kissh5 detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality of the platform. kissh5 and your gaming experience. For more information on managing cookies on your device, please refer to the help guide of your web browser.

8Your Rights

As a member of kissh5 and as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal information:

• Right of Access: You have the right to request a copy of the personal information kissh5 holds about you. kissh5 will provide this information within a reasonable timeframe upon receipt of a valid request from you.
• Right to Rectification: If you find that personal information held by kissh5 is inaccurate or incomplete, you have the right to request that a correction be made promptly.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information from kissh5's systems. However, this request may not be fully fulfilled where a legal obligation exists to retain such information.
• Right to Restrict Processing: You have the right to request that kissh5 restrict how we process your data in certain circumstances, such as when you dispute the accuracy of the information we hold.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, in particular for direct marketing communications from kissh5.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To submit any request relating to your data rights as outlined above, please contact our privacy team kissh5 via email at [email protected] or through live chat within the platform. We will respond to all valid requests within 30 business days.

9Children's Data

Platform kissh5 is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18. If you believe we may have collected information from someone under 18, please contact us immediately at [email protected] and we will take prompt action to delete that information.

kissh5 uses reasonable age verification measures to prevent underage individuals from accessing our platform. Nevertheless, parents and guardians are also encouraged to ensure that minors do not access adult-oriented platforms such as kissh5.

10Cross-Border Data Transfers

In the course of its operations, kissh5 may be required to transfer your personal information to servers or entities located outside Malaysia — particularly in connection with technical service providers and international gaming platforms that partner with kissh5.

In all instances of such cross-border data transfers, kissh5 ensures that adequate protection is afforded to your personal information — at least equivalent to that provided under Malaysia's Personal Data Protection Act 2010 — through the use of appropriate contractual agreements with data recipients.

11Privacy Policy Amendments

kissh5 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments made will be published on the kissh5 website with a clear update date.

For amendments deemed material or significant, kissh5 will endeavour to notify members via email or a prominent notice on the platform before any amendments take effect. Your continued use of kissh5 following any changes to this Privacy Policy constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way kissh5 handle your personal information, please contact us through the following channels:

• Live Chat: Available on the kissh5 platform at all times — 24 hours a day, 7 days a week. Response times are typically under 5 minutes.
• Privacy Email: [email protected] — please include "Privacy Policy" in the subject line of your email. We will respond within 24 hours on business days.

Privacy and data protection team kissh5 in both Malay and English and are ready to assist you wholeheartedly. We take every privacy enquiry and complaint seriously and will work to resolve them promptly and to your satisfaction.